On Tuesday Google’s Gmail was unavailable for about two and ahalf hours dropping Google’s performance from its 99.9 percent to 99.63 percent. Goggle has announced a compensation of 15 days extension worth $2.05.

This calculation has been evaluated basing customers who pay Google $50 per user per year. Google Apps service level agreement (SLA) states that Google is bound to provide three extra days service in case its service level dashes down from 99.9 percent.

Read the rest of this entry