Google Compensates Service Failure
On Tuesday Google’s Gmail was unavailable for about two and ahalf hours dropping Google’s performance from its 99.9 percent to 99.63 percent. Goggle has announced a compensation of 15 days extension worth $2.05.
This calculation has been evaluated basing customers who pay Google $50 per user per year. Google Apps service level agreement (SLA) states that Google is bound to provide three extra days service in case its service level dashes down from 99.9 percent.
Regardless of the 3 days extension requirement by the SLA, Google has decided to extend their service up to 15 days. Andrew Kovacs, Google’s spokesman said, “Given the extent of the outage and as a gesture of goodwill, we are extending their service for 15-days.”
Google has also stated that it has felt pain as its users went through inconvenience. The compensation offered has been calculated as the services provided by it are $50 per year. This comes to 0.57 cents per hour charges. Keeping this in view, the extension of 15 days as presently announced to be given by Google is worth $2.50.
The outage was also reported by Acacio Cruz, Google’s Reliability Manager on the Gmail blog posting.
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